Customer Service

We're Here to Help

At CarSquad, we're by your side throughout the process and your concerns are important to us. Please provide the following information needed so a member of our Squad can reach out to you to address any questions or concerns you might have and determine what we can do to help you.

How can we help?

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See Privacy Policy for more information about how we collect and use your personal information and your right to instruct us not to sell it.

Visit CarSquad in Katy, Texas

Drop by to talk to one of our sales reps about specific cars, test drives, financing options, and more.


23502 Katy Freeway
Directions Katy, TX 77494

  • Sales: 833-756-3103


  • Monday - Saturday 9:00AM-9:00PM
  • Sunday Closed

Helpful Answers

How do I schedule a test-drive?  
Reach out either online at or by phone (833) 756-3103 to confirm availability of the car and to schedule an appointment for a test-drive. Or, if you are already on your way to the dealership, just visit us during our business hours and a sales representative can help get you set up.  

What happens if I'm not satisfied with the car I purchase?  
We understand that buying a car is not an easy decision! If you aren't happy with your vehicle, CarSquad offers a 5-day/500-mile Exchange Policy that's good towards any vehicle in our inventory. Just bring it back and we'll help you exchange it for a model that fits you better.  
How do I go about getting my car after I've purchased It?  
Whether you prefer to pick-up the car from our dealership located in Katy, Texas, or prefer home delivery, a CarSquad representative can help you out. If you choose to go with home delivery, we offer delivery anywhere in the country and complimentary local delivery up to 50 miles.   

Can I sell my car to CarSquad?  
Yes, you can sell your car at CarSquad! We're always looking to add used vehicles to our inventory, and we'll pay top dollar for your car even if you don't want to buy your next car from us! Get an offer for your car on our Sell/Trade page. If you want to bring your car in, we're also happy to work with you at our dealership, where we'll make you a fair and transparent offer that gets you the best value for your vehicle.